Update 07/07/16: ICYMI, Kylie Jenner's Lip Kits got slammed in the Better Business Bureau's latest consumer report, scoring a solid "F" rating. But rather than staying radio-silent on the whole thing Ky-Lizzle, savvy businesswoman that she is, just posted a classy AF response on her website.
She starts by thanking her loyal fans and consumers for their Kylie Cosmetics love and apologised to any peeps who "didn't receive the service they deserve".
After a little #humblebrag ("I've sold millions of lip kits"), Ky was obvs still kinda hurt by the shitthouse rating and went on to say she's "sick and tired of people coming after my business." Poor Kylez.
Notably, since yesterday the Bureau has also gone and changed their Lip Kit rating from an "F" to a 'No Rating', stating that they're "waiting on updates on the brand’s customer service and quality issues".
Here's the letter in full:
Original story 06/07/16: Since launching late last year, Kylie Jenner’s Lip Kits have copped a shittonne of praise and hate from consumers. 8 months on and they're still receiving mixed reactions. Despite accusations of sweatshop worker conditions, poor quality, unoriginal formulas and security breaches on the Lip Kit site, Ky-Lizzle’s Lip Kits continue to sell out in record time, with beauty buffs even breaking Google in no-chill attempts to nab their own lip liner and gloss duo.
In short, it seems people love to hate Ky’s Kits and these suspicions have since been confirmed by the results of Better Business Bureau's (BBB) latest report. To say Kylie Cosmetics flunked the test is a bit of an understatement, with the company receiving an "F" rating from consumers (which, FYI, is the lowest possible rating).
The BBB also shared a table which brokedown the results so you can see where peeps are most dissatisfied with Ky's prods...
Turns out, the delivery sitch is really letting the team down and, TBF, it's not totally surprising considering people reported receiving damaged Lip Kits or empty boxes on arrival ('cause distinct packaging + high-demand items can often = theft).
On the upside, it looks like Ky-Lizzle's killing it in the Guarantee/Warranty department.